Get Help

This page covers three topics, scroll to the one that is most appropriate to your situation and follow the directions there.

Login Problems

If you're having trouble logging on, please consider the following questions first:

1. Is your caps lock on?
2. Have you tried copying and pasting your password from a text editor like notepad?
3. Have you tried logging on and failed more than 6 times in a row?  After that, your account will be locked until the next hour rolls over, and even your correct password will not work until then.
4. Are you using any cookie blocking software or pop-up blocking firewall?  (if so, disable them for darkpoetry.com.  We'll never pop up ads at you.)
5. If you're using Camino on Mac or some other unsupported browser, have you tried using the site with a supported browser? 
6. Have you tried the ultra-simple mobile login?

In the unlikely event that none of that works, you can email helpme at darkpoetry.com for further assistance.

Bugs and Other Site Problems

Since so few people have been willing to report problems, assuming that other people will do it,  DarkPoetry members who submit bug reports that help us to find and solve actual problems may be listed on an "honor roll" of site helpers once the new site is out of beta status.

In any case, to help us answer your bug report on the first email, please copy the following into an email addressed to helpme at darkpoetry.com:


DARKPOETRY PROBLEM REPORT:

Please describe each as best you can, which will help us to figure out exactly how we can find the same bug you did.


Your DarkPoetry Account name or number:

Your Computer Type (mac/xp/vista):

Your Web Browser (firefox/ie/chrome):

Copy of error message (if any): 

How can we make the site give us the same error?  (steps):

Password Reset

 
If you have forgotten your password, please click "Reset" in the login dialog and follow the instructions.  Check your spam folders if your password reset email does not show up in a reasonable amount of time.  The new password reset works for 100% of users who have kept their email address current on their accounts.

If for some reason your email is outdated and you can't log in, contact helpme at darkpoetry (you can figure out that email address right?) to get access to your account.  You will need to answer some specific questions to regain access to your account.